COM®

Operations Management Certification:

Global Technical Competence–Based Framework for Operational Excellence

🏅🎓Certified Operations Management Professional (COMP) – Level1

🏅🎓Certified Operations Manager (COM) – Level2

🏅🎓Certified Operations Director (COD) / Certified Chief Operations Officer (COO) – Level3

🏅🎓Certified Operations Management Consultant (COMC)- Consultancy level

PROGRAM OBJECTIVES

The Operations Management Certification (OMC) is a globally benchmarked, competency-based professional certification framework designed to develop and validate operational capability from entry-level professionals to executive leaders and consultants.

The framework is built on Global Technical Competence Standards (GTCS), ensuring that certified professionals demonstrate:

• Knowledge (what they know)

• Skills (what they can do)

• Professional judgment (how they apply it)

• Leadership & accountability (how they govern and improve operations)

OMC integrates:

• International ISO Management System Standards

• Global Operations Management Body of Knowledge (OMBOK)

• Outcome-based professional competence models

• Real-world operational performance requirements

Global Technical Competence Standards (GTCS) – Operations Management

The Global Technical Competence Standards for Operations Management define what an operations professional must be able to perform, manage, lead, and advise at each career level.

GTCS Core Competence Domains

All OMC® levels are mapped against the following global competence domains:

1. Operations Strategy & Governance

2. Process Design & Control

3. Quality & Continuous Improvement

4. Health, Safety & Environmental Operations

5. Asset, Facility & Infrastructure Management

6. Supply Chain & Resource Optimization

7. Performance Measurement & Analytics

8. Risk, Compliance & Business Continuity

9. Digital & Information Security in Operations

10. Leadership, Ethics & Professional Practice

Each certification level increases in:

• Complexity

• Decision-making authority

• Risk ownership

• Strategic accountability

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Operations Management Body of Knowledge (OMBOK)

(Aligned with Global Technical Competence Standards)

The OMBOK represents the structured knowledge base required for effective operations management across industries.

Core OMBOK Knowledge Areas

1. Operations Strategy & Enterprise Alignment

• Strategy deployment (Hoshin Kanri)

• Operations–business alignment

• ESG and sustainability integration

• ISO-based governance models

2. Process Management & Operational Design

• Process mapping and optimization

• SOPs and work instruction development

• Capacity planning and flow management

• Lean operations and waste elimination

3. Quality Management (ISO 9001 – Core Standard)

• Process-based quality management

• Customer satisfaction and service quality

• Root cause analysis and corrective actions

• Audits and continuous improvement systems

4. Health, Safety & Environmental Operations

• ISO 45001 (OH&S management)

• ISO 14001 (environmental management)

• Hazard identification and risk controls

• Incident prevention and compliance

5. Asset & Reliability Management

• ISO 55001 asset lifecycle management

• Maintenance strategies (RCM, TPM)

• Asset performance optimization

• Capital planning and reliability engineering

6. Facility & Workplace Management

• ISO 41001 and ISO 41000 family

• Space planning and infrastructure operations

• Energy and utilities management

• Workplace health, safety, and productivity

7. Supply Chain & Resource Management

• Operations–procurement integration

• Inventory and logistics optimization

• Supplier performance management

• Demand forecasting and planning

8. Performance Measurement & Data Analytics

• KPIs, dashboards, and operational metrics

• Cost, productivity, and efficiency analysis

• Benchmarking and best practices

• Continuous performance improvement

9. Risk, Resilience & Business Continuity

• Operational risk assessment (ISO 31000 aligned)

• Business continuity planning (ISO 22301)

• Crisis and disruption management

• Compliance and regulatory assurance

10. Digital Operations & Information Security

• Digitalization of operations

• ISO/IEC 27001 information security

• Data integrity and cyber-risk

• Smart operations and Industry 4.0 readiness

11. Leadership, Ethics & Professional Practice

• Ethical decision-making

• People and change management

• Stakeholder engagement

• Professional responsibility and governance

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Certification Levels 

Level 1 – Certified Operations Management Professional (COMP®)

GTCS Focus: Operational execution competence

• Applies SOPs and ISO 9001 processes

• Follows safety and environmental procedures

• Operates assets and facilities responsibly

• Records data and supports performance tracking

Competence Outcome:
Ability to operate effectively within standardized operational systems.

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Level 2 – Certified Operations Manager (COM®)

GTCS Focus: Operational management competence

• Manages processes and teams

• Integrates quality, safety, environmental, and asset systems

• Monitors KPIs and improves performance

• Manages operational risks and compliance

Competence Outcome:
Ability to manage, optimize, and continuously improve operations.

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Level 3 – Certified Operations Director / Chief Operations Officer (COD® / COO®)

GTCS Focus: Strategic & executive competence

• Designs and governs integrated management systems (IMS)

• Aligns operations with strategy, ESG, and business goals

• Oversees enterprise risk, assets, and performance

• Leads transformation and digital operations

Competence Outcome:
Ability to lead and govern operations at organizational and enterprise level.

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Consultancy Level – Certified Operations Management Consultant (COMC®)

GTCS Focus: Advisory & transformation competence

• Diagnoses operational performance gaps

• Designs ISO-aligned operational frameworks

• Leads large-scale operational transformation

• Advises executives and boards

Competence Outcome:
Ability to independently consult, advise, and lead operational excellence initiatives.

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Alignment with International Standards

The OMC® framework is fully harmonized with:

• ISO 9001 – Quality Management

• ISO 14001 – Environmental Management

• ISO 45001 – Occupational Health & Safety

• ISO 55001 – Asset Management

• ISO 41001 / ISO 41000 – Facility Management

• ISO/IEC 27001 – Information Security

• ISO 22301 – Business Continuity

• ISO 31000 – Risk Management

This alignment ensures global recognition, audit readiness, and professional portability.

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Assessment Methodology (Competence-Based)

Certification is awarded through:

• Knowledge examinations (standards & application)

• Case studies and scenario-based assessments

• Work-based projects or portfolios

• Executive or consultancy reviews (Level 3 & COMC®)

Assessment verifies demonstrated competence, not just theoretical knowledge.